Consumer Tips: Not Happy With Your Purchase? Here's How To Get Results
Web based "Complaint Courier" designed by governments to help Canadians
(NC)-If you´ve just purchased a product that doesn´t meet your expectations, here´s how the Canadian Consumer Information Gateway suggests you proceed:
Give the merchant a chance to solve the problem. Go to customer service or talk to the manager. A face-to-face discussion is best. Be firm, but polite and business-like. Calmly and accurately describe the problem and what action you would like taken. Request specifics as to how and when something will be done, and get the person´s name in case you have to refer to this conversation later. Keep a record of your efforts to resolve the problem.
If this doesn´t work, visit the Canadian Consumer Information Gateway Web site at ConsumerInformation.ca and click on ´File a complaint´. This will hook you up to "the Complaint Courier" which takes you through a six step process that deals with:
- Complaint assessment
- Your rights and responsibilities
- Contacting the business
- Writing the business
- Submitting a complaint form
- Your legal options
This process also includes a ´letter writing wizard´ to assist you in articulating your complaint to the business. Taking legal action should be the last resort. Be aware that you might have to act within a certain time period. Small Claims Court is an informal and relatively inexpensive method of resolving disputes.
The Canadian Consumer Information Gateway is a new Web site designed by Industry Canada. It´s the place to go for objective, reliable, current Canadian consumer information launched by federal, provincial, territorial governments and their partners specifically to serve the interests of Canadian consumers .
More articles:
